Better protection for your users. A new revenue line for you.
calmlyresolve.com is dispute cover you offer at your own checkout, on transactions worth £200 to £25,000. It gives your users the confidence to buy and sell things they otherwise would not.
You set the cover fee. You collect it at your checkout, and you keep the larger part of every one.
This transaction is covered, backed by calmlyresolve.com.
You sell the cover. We take the dispute.
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You offer the cover at your checkout
One sentence above the pay button, backed by calmlyresolve.com. That is what gives your users the confidence to buy and sell things they otherwise would not.
You set the cover fee and you collect it. Cover applies to every transaction inside the band, so it is not an extra your user has to opt into. Your own dispute process stays your own.
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A dispute is valued on what the law says it is worth
When a dispute arises we check the documents can settle the question, then value the claim on what the law entitles the claimant to: the Consumer Rights Act 2015, read with the contract terms. Both parties receive the same report at the same time.
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The method is published and the record is audited
The valuation method is published and versioned. Anyone can read the rules and check a valuation against them, which is what lets both sides see the process is even-handed. Read the method in full.
A defendant who disagrees is not arguing with our judgement on their case. They are arguing with a public rule — and if they are right, we fix it for everyone.
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We take the claim on and pay your user
Cash up front, a share of what we recover, or both, as they prefer. No claim is ever presented to your site for payment, so a dispute never reaches your accounts.
Cover runs on transactions worth £200 to £25,000, for sites trading in England and Wales. Some claims are valued but not taken on: a party in insolvency, dissolution or strike-off, a claim below the minimum value, and a claim outside the three kinds this cover takes. The exclusions are stated at the point of purchase and set out in the written agreement.
Want the version with your real numbers in it?
We will build this from your own figures — how many of your transactions fall inside the band, what a fee at your average transaction value looks like next to published comparators, and what you would collect and keep. One page, no meeting needed to get it. Email tom@calmlyresolve.com with your marketplace and we will send it back.